The 14-day refund
You can ask for a full refund within 14 days of any payment for MELAN Pro: your first one, and every renewal after it, monthly or yearly. You don't need to give a reason.
Once refunded, the subscription ends and the account goes back to free. Your scans and history stay.
How to ask
- Paid on iPhone or the web (app.melan.app): write to us at melan.app.help@gmail.com from the address you paid with. We refund it through Paystack, and the subscription ends.
- Paid on Android (Google Play): within 48 hours of paying, you can ask Google Play directly from your order history. After that, write to us and we'll refund it within the 14 days.
Refunds go back to the way you paid. Once it's sent, your bank usually shows it within 5 to 10 business days.
After 14 days
You can cancel at any time and keep Pro until the end of the period you've paid for. We don't refund part of a period after the 14 days, except where the law says we must, or where MELAN didn't work for you because of a fault on our side. If that happens, write to us.
Free Pro days
The 5 days of Pro every new account gets are free, and no card is asked for, so there's nothing to refund and nothing to cancel.
Contact
Questions about a payment, a refund or these terms? Write to us, or use Feedback inside the app.
melan.app.help@gmail.com